Privacy Policy
1. Introduction
1.1 We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
2. Service Overview
2.1 Our company operates as a referral service that connects customers who require locksmith assistance with independent technicians.
2.2 We do not directly provide locksmith services.
3. Consent and Authorization
3.1 No service will proceed without the client’s clear and explicit approval.
3.2 Complete details regarding the service scope and total cost will be provided prior to the commencement of any work.
3.3 The client and the technician must reach a mutual agreement regarding the service and pricing before the service is carried out.
3.4 If no agreement is reached, no charge will be made.
3.5 Any completed payment confirms that both parties agreed to the service terms and pricing and that the customer provided full consent.
3.6 Authorization is established when the customer either enters their credit card security code or completes a bank transfer from their personal bank account.
3.7 Either action constitutes full and binding approval of the agreed payment.
3.8 It is the customer’s responsibility to ensure they fully understand the pricing breakdown before authorizing the service.
3.9 If clarification is needed, it must be requested before work begins.
3.10 Once payment is made, it confirms acceptance and understanding of all agreed terms and costs.
4. Payment Procedure
4.1 Payment is processed after the service has been completed.
4.2 The technician and the client must agree on the service details and pricing before work begins.
4.3 Our company facilitates and coordinates the payment process between the client and the technician.
5. Referrals
5.1 Technicians are referred based on the customer’s location and specific service needs.
5.2 The referred technician is solely responsible for the services provided.
6. No Direct Locksmith Services
6.1 We do not perform locksmith services ourselves.
6.2 Our role is strictly limited to referring and connecting clients with independent technicians.
7. Emergency Services
7.1 Our services are intended for urgent situations that require prompt and efficient response.
7.2 Due to the emergency nature of the work, technicians must maintain high availability and readiness.
7.3 This required level of availability and rapid response may result in higher service rates.
8. Information We Collect
8.1 When you request a referral, we may collect personal information such as your name, contact details, service requirements, and other relevant information necessary to process your request.
8.2 In certain circumstances where verification is required, the technician may photograph a document presented by the client as proof of address.
9. Use of Information
9.1 The collected information is used to connect you with an appropriate technician capable of providing the requested locksmith service.
9.2 We may also use your contact details to follow up regarding the service and to assess customer satisfaction.
10. Sharing of Information
10.1 Your personal information is shared only with the technician assigned to your request for the purpose of delivering the service.
10.2 We do not sell, rent, or trade personal information to third parties.
11. Consent
11.1 By providing your personal information, you consent to its collection and use in accordance with this Privacy Policy.
12. Additional Terms
12.1 Certain aspects of our service, including payment authorization, service agreements, and technician responsibilities, may also be governed by our Terms and Conditions.
12.2 For further information, please refer to our Terms and Conditions page: https://247anytimelocksmith.com.au/terms
13. Security
13.1 We implement reasonable safeguards to protect personal information from unauthorized access, misuse, or disclosure.
14. Updates to This Policy
14.1 This Privacy Policy may be amended from time to time.
14.2 Any updates will be published on our website.