Terms and Conditions
1. Nature of Business – Referral Service Only
1.1 247 Key Tech Services Pty Ltd (“the Company”) operates strictly as a referral and coordination service.
1.2 The Company does not provide locksmith services directly and does not perform physical locksmith work.
1.3 The Company connects Customers with independent locksmith technicians based on location, availability and service requirements.
1.4 All technicians are independent sub-contractors and are not employees, agents, partners or representatives of the Company.
1.5 The technician referred to the Customer is solely responsible for the performance, quality, legality and outcome of the services provided.
1.6 Nothing in this Agreement creates employment, partnership, agency or joint venture.
2. Entire Agreement and Acceptance
2.1 These Terms constitute the entire agreement (“Agreement”) between the Company and the Customer.
2.2 Booking a service, requesting a technician, approving a quotation, authorising work to proceed, providing credit card details, digitally signing an invoice, or making payment constitutes full, express, informed and irrevocable acceptance of this Agreement.
2.3 Acceptance may be given verbally, in writing, electronically, by message, digital signature or by any other means.
2.4 The Customer is deemed to have accepted this Agreement upon the earlier of:
- (a) approving a quotation;
- (b) authorising a technician to proceed;
- (c) providing payment details;
- (d) making payment.
2.5 If no agreement is reached between the Customer and the technician regarding pricing and scope, no charges will be applied.
2.6 If payment is made, it shall be deemed conclusive evidence that:
- (a) full pricing was disclosed;
- (b) the Customer understood the pricing;
- (c) the Customer provided informed consent.
2.7 The Customer is responsible for requesting clarification of pricing before work commences if any aspect is unclear.
3. Governing Law
3.1 This Agreement is governed by the laws of the State of Victoria, Australia.
3.2 The parties submit to the exclusive jurisdiction of the courts of Victoria.
3.3 Nothing in this Agreement excludes, restricts or modifies rights under the Australian Consumer Law (ACL) that cannot lawfully be excluded.
4. Definitions
4.1 Customer means any individual or entity requesting services.
4.2 Services include locksmith services, lockouts, forced entry, rekeying, installation, repair and maintenance performed by independent technicians.
4.3 Goods include locks, cylinders, keys, locking mechanisms and related hardware supplied by independent technicians.
4.4 GST has the meaning given under Australian taxation law.
4.5 Standard Business Hours mean days other than weekends or public holidays between 4:30 AM and 4:30 PM.
4.6 Emergency Service means any service that:
- (a) occurs outside Standard Business Hours;
- (b) is scheduled within less than 24 hours from booking;
- (c) requires urgent attendance;
- (d) involves a lockout not pre-booked more than 24 hours in advance.
4.7 All lockout services are deemed Emergency Services unless scheduled more than 24 hours in advance.
5. Quotations and Pricing
5.1 Quotations remain valid for thirty (30) days unless stated otherwise.
5.2 Any quotation provided prior to physical inspection is an estimate only.
5.3 Final pricing is determined on site by the attending technician based on:
- (a) site conditions;
- (b) security level;
- (c) urgency;
- (d) tools required;
- (e) unforeseen complications.
5.4 All prices are exclusive of GST and payment processing fees unless stated otherwise.
5.5 Pricing must be agreed between the Customer and the technician before work commences.
5.6 No work will proceed without Customer approval of pricing.
6. Emergency, After Hours and Additional Charges
6.1 Additional charges may apply including:
- (a) Emergency Service Fee;
- (b) After Hours Fee;
- (c) Weekend Fee;
- (d) Public Holiday Fee;
- (e) Heavy Duty Tools or Electronic Pick Gun Fee.
6.2 Each surcharge constitutes a separate charge and may apply cumulatively.
6.3 Maximum charges per individual cost component:
- (a) Lock opening – up to six hundred and ninety nine dollars;
- (b) Emergency Service Fee – up to four hundred and ninety nine dollars;
- (c) After Hours Fee – up to four hundred and ninety nine dollars;
- (d) Weekend Fee – up to four hundred and ninety nine dollars;
- (e) Public Holiday Fee – up to four hundred and ninety nine dollars;
- (f) Heavy-duty tools or electronic pick gun – up to nine hundred and ninety nine dollars.
6.4 These amounts are not alternatives and may apply concurrently.
7. Use of Specialised Tools
7.1 Technicians may use heavy-duty tools or electronic pick guns in urgent situations or at the Customer’s request.
7.2 Use of such tools carries no warranty and is non-refundable.
7.3 Mechanical pick guns do not incur an additional charge.
8. Cancellation Policy
8.1 Cancellation after confirmation with the technician will result in a Cancellation Fee.
8.2 The Cancellation Fee represents a genuine pre-estimate of loss including technician allocation and loss of opportunity.
8.3 After Hours, Weekend and Public Holiday components may apply cumulatively.
8.4 The total Cancellation Fee shall not exceed the total approved service value.
9. Service Delivery and Refusal
9.1 The Company or technician may refuse or suspend works where safe or lawful access is not provided.
9.2 Refusal to proceed after technician attendance is deemed completion for billing purposes.
10. Vehicle Entry – Limitation of Liability
10.1 Vehicle entry services involving air wedges or air bags are performed at the Customer’s risk.
10.2 Neither the Company nor the technician is liable for damage to vehicle components.
11. Warranties and Australian Consumer Law
11.1 Consumer guarantees under ACL apply where required by law.
11.2 To the extent permitted by law, Emergency Services, lockouts and forced entry services are excluded from warranties, refunds and compensation.
11.3 As the Company acts solely as a referral and coordination service, any claims regarding workmanship must be directed to the independent technician.
12. Customer Verification and Digital Records
12.1 The technician may request proof of lawful connection to property or vehicle.
12.2 The Customer consents to:
- (a) digital signature recording;
- (b) invoice documentation;
- (c) photographic evidence before and after works;
- (d) retention of such records for billing and legal purposes.
12.3 Records will be handled in accordance with applicable privacy laws.
13. Privacy Policy
13.1 The Company collects personal information including name, contact details and service requirements for the purpose of referral.
13.2 Information is shared only with the referred independent technician.
13.3 The Company does not sell, rent or trade personal information.
13.4 Contact details may be used for follow-up and customer satisfaction.
13.5 Reasonable measures are taken to protect personal information.
14. Ownership, Risk and Indemnity
14.1 Ownership of goods remains with the technician until full payment is received.
14.2 The Customer indemnifies the Company against claims arising from:
- (a) breach of this Agreement;
- (b) unlawful entry requests;
- (c) misleading information provided by the Customer.
15. Force Majeure and Non-Waiver
15.1 The Company is not liable for delay or failure due to events beyond reasonable control.
15.2 Failure to enforce any provision does not constitute waiver.
16. Payment Terms
16.1 Payment must be made in full immediately upon completion of the services.
16.2 No extension of time applies unless agreed in writing prior to completion.
16.3 Credit card payments may incur a processing surcharge.
16.4 Bank transfers may take up to seventy-two (72) hours or longer to clear.
16.5 Banking delays do not postpone the Customer’s obligation to pay immediately upon completion.
16.6 The Company facilitates payment collection between the Customer and the independent technician.